Reference

Terms Conditions for Your zlolz Account

We've written these terms so you know what happens when you open an account, deposit via bKash, Nagad or Rocket, and play slots or live tables. They cover account eligibility, wallet rules, game access and withdrawal steps for supported Bangladesh regions.

Account eligibilityWallet deposit rulesGame access termsWithdrawal verificationSupport contact

Explore Lobby Read FAQ

How Our Terms Work

zlolz Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

zlolz operates a casino lobby with slots, live tables and crash games for players in supported regions where local law permits online gaming. When you open an account, you confirm you meet the age requirement in your jurisdiction and that online casino play is allowed where

1
you reside. We check your identity before processing withdrawals to protect your wallet. You deposit via bKash, Nagad or Rocket by sending funds to the account number shown in your wallet panel; once we receive confirmation from the payment provider, your balance updates and you can
2
browse the lobby. Withdrawals follow the same route back to your registered mobile wallet after we verify your account details. Game outcomes are determined by the provider studios we partner with, and we display any published return-to-player information where the studio makes it available. If a
3
game round fails mid-play due to connection loss, the studio's server holds the result and you see it when you reconnect. We reserve the right to close accounts that breach these terms, including duplicate accounts, shared logins or attempts to manipulate game results. Disputes are handled
4
through our support channels listed below, and we aim to resolve them within a reasonable timeframe based on the complexity of the issue.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY QUESTIONS

Contact Us About These Terms

If you have questions about account eligibility, wallet verification, or any other part of these terms, reach out through the channels below. We handle policy queries the same way we handle payment and game support, so you get consistent answers no matter which channel you use.

Live Chat Open the chat widget in the bottom corner of any page and ask about account rules, Deposit references, or withdrawal verification. Our team sees your message in real time and replies while you wait.

Email Support Send your question to the support address listed in your account panel. Include your username and a brief description of what you need clarified, and we reply with the relevant section of our terms.

Help Centre Browse our help articles for quick answers about account creation, wallet linking, game rules and withdrawal steps. Each article references the terms section it relates to so you see the full policy context.

HOW WE HANDLE IT

Account Security & Data in Our Terms

Our terms explain how we protect your account, verify your identity for withdrawals, and handle the data you share when you register. We store your mobile wallet details encrypted and never share them with third parties outside our payment processors. If you want to request account closure or data removal, contact support with your username and we walk you through the steps.

Identity Verification

Before your first withdrawal, we ask for identity documents to confirm your name matches your bKash, Nagad or Rocket account. This step protects your wallet from unauthorised access and keeps our platform compliant with regional requirements.

Data Retention

We keep your account data for as long as your account is active, plus a retention period after closure as required by our jurisdiction. If you want to know what we store or request deletion, email support and we respond within a reasonable timeframe.

Session Security

Your session stays active for a set period after you log in. If you close the app or browser, you need to authenticate again when you return. We log you out automatically after extended inactivity to keep your account secure on shared devices.

Policy Updates

When we update these terms, we notify you via email or an in-app message. Major changes require you to review and accept the new version before you can deposit or play again; minor updates take effect on the date we publish them.

Terms & Conditions FAQ

You can open an account if you meet the legal age requirement in your jurisdiction and reside in a region where online casino play is permitted. We verify your identity before processing withdrawals to confirm your details match your wallet.

Our terms allow one account per person. If we detect duplicate accounts, we close the extras and any winnings from those accounts are forfeited. Stick to your original account and contact support if you need help recovering access.

No. Your account is personal and sharing your login breaches our terms. If we see multiple users logging in from the same account, we may suspend it until you verify your identity and confirm you are the sole user.

If you believe a game round produced an incorrect result, contact support with the round ID and timestamp. We check the server log from the provider studio and share the outcome with you. The studio's server record is the final authority on game results.

Email support with your username and a request for account closure. We process it within a few business days, withdraw any remaining balance to your registered wallet, and confirm closure via email. Once closed, you cannot reopen the same account.

Yes. Whether you play on desktop, mobile browser or our app, the same terms apply. Game rules, wallet verification, withdrawal steps and account security policies work the same way across all platforms.

Reference