Reference

How We Handle Your Information

We collect what's needed to run your account, process your bKash, Nagad or Rocket deposits, and keep your wallet secure. This policy covers what we gather, how we use it, and how you control access to your data.

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zlolz How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you need to update your information, request a copy of your data, or ask about how we handle your account details, these channels connect you to our team. Data requests are processed within a reasonable timeframe once we verify your identity.

Live Chat Open the chat icon in your account dashboard and select 'Privacy Request' from the topic menu. Our team confirms your identity through account verification before processing data access or deletion requests.
Email Support Send your data request to our support address from the email registered to your account. Include your account username and the type of request—access, correction, or deletion—so we route it correctly.
Help Center Visit the Privacy section in our Help Center for guides on managing cookie preferences, reviewing your data, and understanding what information we collect during bKash, Nagad or Rocket transactions.
DATA SECURITY

How We Protect Your Information

We encrypt your account sessions with SSL, store payment details in tokenized form, and restrict internal access to personal data through role-based permissions. Regular security audits review how we handle login credentials, transaction records, and device information.

Session Encryption Your login and all account activity travel over encrypted connections. We hash your password on our servers so even our team cannot view it in plain text. Sessions expire after inactivity to prevent unauthorized access.
Payment Tokenization When you deposit via bKash, Nagad or Rocket, we store a transaction reference rather than your full wallet details. Withdrawal requests trigger identity verification before funds leave your account balance.
Cookie Management Essential cookies keep you logged in and track your session state. Optional cookies remember your game preferences and language settings. You control non-essential cookies through your browser or our cookie banner on first visit.
Data Retention We keep your account data while you use the platform and for a period required by operational needs afterward. Closed accounts are anonymized after the retention window. Contact us to request early deletion where local law permits.

Common Questions About Your Data

We collect your email, phone number, and date of birth during registration. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and amount. Device details like IP address and browser type are logged for session security.

We use your email and phone to send withdrawal confirmations, account updates, and security alerts. Transaction records help us process your deposits and withdrawals. Session data secures your login and improves lobby performance across desktop and mobile.

Yes. Contact support through live chat or email with your account username. We verify your identity and send a summary of your account details, transaction history, and stored preferences within a reasonable timeframe.

We share data only with payment processors like bKash, Nagad and Rocket to complete your transactions, and with verification partners to confirm your identity. We never sell your information to third-party marketers or unrelated services.

Email support from your registered address or use live chat. We verify your identity, close your account, and delete or anonymize your data according to our retention schedule. Where local law requires a specific deletion timeline, we follow those rules.

Essential cookies keep you logged in and secure your session. Optional cookies remember your game preferences and language choice. You can disable non-essential cookies through your browser settings or our cookie banner without affecting core account functions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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